If your item has arrived damaged, not working or different to that described in the order - you can make a DOA (Dead On Arrival) claim within ten days of receiving the item. To initiate a claim simply email firstname.lastname@example.org. To complete the claim we may ask you for a photo or video showing the issue, a photo of the shipping label and original packaging and if you require a refund or replacement.
Unless otherwise noted on the product page, items have a 90 day warranty**. If an item is deemed faulty we can offer you your choice of a replacement or refund. We may require a photo or video of the item as part of the process, and larger or more valuable items will need to be returned to us at our expense before replacement or refund can be processed. To initiate a warranty claim please email email@example.com.
**However in saying that, we like to apply common-sense to warranty claims. For example, if you bought a piece of test equipment such as sound level meter - you would expect it to last much longer that 90 days, so we will take that into consideration. We want you as a customer and will do out best to solve your problems if they arise with regards to faulty goods.
Please note - the warranty of some products such as semiconductors and electronics kits is void once construction or use has started, as we cannot give a warranty on the user's workmanship or understanding of component use. If in doubt, seek support before using a product.