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FAQ

About PMD Way

The PMD Way team uses their extensive industry knowledge and experience to work with quality suppliers so you can bring your ideas and projects to life.

We have a constant mission of locating and offering new, interesting, and useful items of interest for electronics enthuisasts to professionals - anyone interested in making things. 

PMD Way was founded by three electronics enthusiasts, two electronics retail management and sourcing wizards, and one accountant.

PMD Way offers you:

  • A huge and growing range of parts all with free delivery worldwide. 
  • Safe and secure payments using PayPal or your credit card
  • Simple warranty and returns if you're not happy or something isn't right
  • Technical support and more for all products found in the PMD Way store

How do I pay for an order?

You can use American Express, MasterCard, PayPal, Visa, or Apple Pay in our super-secure checkout.

When will my order arrive? 

Your order should arrive within ten days to four weeks at the latest. If your order has two or more different items, they may be sent separately as they come from different suppliers. 

I need something yesterday!

We can get you a quote for delivery using air courier such as DHL. Email us the exact items you want (copy the product SKU in your email) and the destination country to support@pmdway.com.

How can I track my order?

Tracking details are emailed to you once your items have been sent. You can also locate tracking detail links and order information through the My Account page.

Alternatively, if you have your tracking number handy, it can be entered in our order tracking page.  

What is the product warranty?

Warranty length depends on the item. If a product page doesn't specifically mention a duration, the default is 90 days. However some items (such as multimeters) can have warranty periods of two years. 

Overall we apply a common-sense approach to warranty and faulty products. This is based on how long one would normally expect a product to last for in a certain situation. We want you to be happy and for your project to work well. 

Something isn't right...

All you need to do is tell us - simply email support@pmdway.com with a concise description of the situation, and we'll do our best to take care of you. We may go through a troubleshooting process to determine if something if faulty with you before taking action on returns.

Are you hiring?

We expect to hire additional staff in the future, including customer service representatives, article and tutorial authors, and so on. We will advertise when necessary using social media below.

Where are you located?

Our main office is located in Hong Kong, and your order will ship out from Hong Kong or Shenzhen, China. 

You haven't answered my question in this FAQ... 

If you have any questions, suggestions or thought bubbles - let us know! Email support@pmdway.com

If you are not happy about anything at all - please tell us. We will work to solve your problem.

If you are happy about something, tell everyone!

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