About PMD Way
The PMD Way team uses their extensive industry knowledge and experience to work with quality suppliers so you can bring your ideas and projects to life.
We have a constant mission of locating and offering new, interesting, and useful items of interest for electronics enthusiasts to professionals - anyone interested in making things.
PMD Way was founded by three electronics enthusiasts, two electronics retail management and sourcing wizards, and one accountant. We're now part of Tronixlabs Pty Ltd, an Australian electronics wholesale import/export and retail concern.
PMD Way offers you:
- A huge and growing range of parts all with free delivery worldwide.
- Safe and secure payments using PayPal or your credit card
- Simple warranty if something isn't right
- Technical support and more for all products found in the PMD Way store
How do I pay for an order?
All the payment types available to you are shown in via the logos at the bottom of every page in our store. Payment is via our super-secure checkout. PayPal customers will be billed by our parent "Tronixlabs Pty Ltd".
When will my order arrive?
Please visit our Shipping page for all the information about shipping and delivery.
"Can you give me a better price?"
We discount for bulk orders if you can pay via telegraphic transfer. Email support@pmdway.com with your requirements (part number/SKU, quantity and delivery country).
If we don't list what you need, but you can see the part at another vendor such as adafruit, Sparkfun, etc., try us for a quote. Even for one part, we could be cheaper when you take delivery into account.
"Never be afraid to ask for a better price" - John.
Will you accept our purchase order?
We only accept purchase orders from Australian schools, universities and public institutions. We do not give credit in any other circumstance.
We can send you a pro-forma invoice if you want to pay via TT/direct bank deposit.
What is the product warranty?
Warranty length depends on the item. If a product page doesn't specifically mention a duration, the default is 90 days. However some items (such as multimeters) can have warranty periods of two years.
Overall we apply a common-sense approach to warranty and faulty products. This is based on how long one would normally expect a product to last for in a certain situation. We want you to be happy and for your project to work well.
Something isn't right...
All you need to do is tell us - simply email support@pmdway.com with a concise description of the situation, and we'll do our best to take care of you. We may go through a troubleshooting process to determine if something if faulty with you before taking action on returns.
Where are you located?
Our main office is located in Australia, and your order will ship out from Hong Kong or China. We do not have a retail store.
Our postal address is PO Box 87, Laidley 4341 Australia.
PMD Way is an online store owned and operated in Australia by Tronixlabs Pty Ltd ACN 168118705 as trustee for Boxall Kilah Family Trust ABN 72410515988.
You haven't answered my question in this FAQ...
If you have any questions, suggestions or thought bubbles - let us know! Email support@pmdway.com.
If you are not happy about anything at all - please tell us directly. We will work to solve your problem.
If you are happy about something, tell everyone!
