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Support

Support is available for all products from PMD Way. However you may have some questions, not be too sure about something, or your product is playing up or just doesn't work.

That's OK - it happens to all of us at one time or another, and we're here to help. 

Looking for instructions, drivers, data sheets or more product information?

Please check the product page first, as it will contain links to all sorts of information if available. You can find links to all the products you have ordered via the order pages in your My Account page. 

Otherwise email us with details of what you need to know. 

"I've bought something and it doesn't work!"

Send us a detailed email describing what is happening - or not happening - and we'll get you on your way or look after you with a replacement or refund. We may go through a troubleshooting process to get you going or to determine faults.

Can you write some code for me? 

We will not write your code or do your homework for you ... however we will offer you links to the information or guides you need to move forward with your project if possible.

Where are the tutorials?

Along with building out this new store - we are working on a tutorial and learning site for our customers and everyone interested in making with electronics. This is not an overnight process, but we'll let you know when they're published using the social media below. 

In the meanwhile if you need help to get started with an item - just ask us via email - support@pmdway.com.

Spare Parts

If you need a spare part for something purchased from PMD Way, such as a soldering iron tip or heater barrel, please email support@pmdway.com with your original order number or product SKU and your part requirements.

If you are not happy about anything at all - please tell us. We will work to solve your problem.

If you are happy about something, tell everyone!

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