We are here to answer any of your questions. However to save time, please check out the following first:
- We communicate to you via email. If you're waiting for information such as a tracking number, check your email system's spam folder.
- Click here to learn how to track your order.
- For information about order shipping and delivery - please review our Shipping page.
- If you want to check out your order status, find tracking links and previous orders - log in to your PMD Way account.
- Looking for technical support? Please review our Support page.
- Want to know about warranty, returns and other boring things? The FAQ is for you.
- Alternatively please email support@pmdway.com and we will reply as soon as possible.
Our staff currently operate in the eastern Australia time zone (UTC +10), so if you're on the other side of the world please allow a little time for a reply.
Our main office is located in Australia, and your order will ship out from Australia, Hong Kong and/or China.
We do not have a retail store. Our postal address is PO Box 87, Laidley 4341 Australia.
If you are not happy about anything at all - please tell us. We will work to solve your problem.